Guides for owners and managers
Longer answers to the questions people tend to have about their coolers, freezers and ice machines.
These are for owners and kitchen managers who’d like to understand their equipment a little better. Read them whenever you like. If a unit’s warm right now, call first and read later.
- What temperature a walk-in should run at, and what the inspector checks
- Reading your own temperature logs
- How often an ice machine needs cleaning
- A freezer that keeps icing up
- What happens on a maintenance visit
- Deciding between repair and replacement
- Lost product and what insurance might cover
For quick answers there’s the FAQ page. The brands page lists the makes we work on and where to find the model tag. Shorter seasonal pieces, like why walk-ins struggle on hot afternoons, go on the blog.
Pick a topic
Plain answers on temperatures, cleaning, logs and when a repair stops making sense.
- What temperature a walk-in cooler should run, and what the inspector checks→
- How often to clean a commercial ice machine→
- Freezer icing up: small fix or big repair?→
- How to read your own temperature logs→
- When to repair commercial refrigeration and when to replace it→
- What a preventive maintenance visit covers→
- Lost product after a refrigeration failure, and the insurance question→
Is my cooler down?
Tell it what the unit's doing and you'll get a quick answer on how urgent it sounds and what's safe to check yourself. It won't ever tell you to open the equipment up.
Cooler running warm?
Call and tell us what it's doing and what the thermometer says. You'll get an arrival window on the phone, and a written price before anything gets fixed.
